|
| | |
|
RETURN AND EXCHANGE POLICY
IMPORTANT NOTE: ALL returns or exchanges are bound by this legal agreement at the time of checkout. We will not alter or modify this agreement as it is legally binding.
-
Return period: you have sixty (60) days to return items for exchange or credit. NO RA# (return authorization number) is needed. This is the one of the most flexible return periods in the industry!
-
Returns must be in original, NEW, resaleable condition.
-
Returns must be in original wrappers, boxes or packaging with original tags in place.
-
Returns must be free from dirt, visual signs of use or strong odors (i.e. smoke, perfume).
-
INCLUDE a note inside your return to let us know why you are returning the item (i.e. exchange, credit, refund, defect, etc.).
-
Refunds will may issued for items returned within fourteen (14) days from the date of purchase. There is 10% restocking fee assessed on all refunds.
-
FULL store credit will be issued (via email) for returned items up to a maximum of sixty (60) days from the date of purchase. There is NO restocking fee assessed.
-
Shipping charges are NON-REFUNDABLE
-
Customers are responsible for return shipping to our facility. We are not responsible for lost packages. We recommend using delivery confirmation to ensure your return package arrives safely.
-
Date of actual physical delivery will determine return, exchange and refund eligibility.
-
Actual shipping charges will be deducted from refunds/credits for return of FREE SHIPPING items.
EXCHANGES
-
Customers are responsible for return shipping charges for exchanges. We will contact you for payment authorization.
-
Please allow 3-5 business days for processing of exchanges.
-
FREE SHIPPING applies to the initial puchase only and may not be applied to exchanges.
ITEMS WHICH MAY NOT BE RETURNED:
-
Customized items such as embroidery, hemmed/altered pants, license plates, etc.
-
Closeout items - all sales are FINAL on closeout items.
FOOTWEAR RETURNS:
-
Footwear may not be returned or exchanged if it has visible signs of use. We recommend that you try on footwear on a carpeted surface before placing into service.
-
Footwear which has visible signs of wear will NOT be accepted for return or exchange.
-
Footwear boxes must be returned in NEW condition - ready to sell to another customer - free from markings, postage labels and other defacements.
ADDRESS (RETURN CENTER):
FireStoreOnline
RETURN CENTER
944 W. International Speedway Blvd.
Daytona Beach, FL 32114
| |
| | |
|
|